LifeJournal Tech Support Form

How to contact us for LifeJournal tech support issues

This is the place for tech support!

If you are having problems with installing or running LifeJournal, we can help!

First you may want to visit these web pages which offer technical assistance written in plain English, with minimal jargon:

• Downloading and Installing
• Backing up your LifeJournal files
• Basic Mechanics (how to install; moving LJ to another computer; fully uninstalling)
• Synchronizing Journals Between Two Computers
• Specialized editions
• How to Fully Uninstall
• How to Re-install
• How to Upgrade and Convert Your Entries from LJ1 to LJ2
• How to Determine what Version You Have
• System requirements
  

You may also go to the Knowledge Base and search our Frequently Asked Questions (FAQs). If your question is not answered, please click Post Question and complete the form. Then click the Submit button and your question will be sent to us. We do our best to respond within one business day.

Please be advised we do NOT provide telephone tech support. Please post your questions on the Knowledge Base or send an email to 

When posting a question, include the following:

• Your first and last name
• Your email address
• The product and version, i.e., full version 1.4, Upgrade to 2.0, Demo for LifeJournal 2
• Approximate purchase date and/or invoice number
• Your operating system and version
• Your browser and version
• The problem you are having, and if applicable, any error numbers and text that appear
• As much specific information you can supply related to an issue or problem that you may be experiencing

We will contact you as soon as possible.